Return Period
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all original tags and packaging.
Eligible Items for Return
The following items are eligible for return:
- Unworn and unwashed items
- Items with original tags attached
- Items in original packaging
- Items free from damage, stains, or alterations
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized items
- Final sale items
- Items worn or washed
- Items without original tags
- Items damaged after delivery
Return Process
Step 1: Initiate Your Return
- Contact our customer service at [email protected]
- Provide your order number and reason for return
- Receive your Return Authorization Number (RAN)
Step 2: Package Your Return
- Securely pack items in original packaging if available
- Include all original tags and accessories
- Include a copy of your receipt or packing slip
- Write your RAN clearly on the outside of the package
Step 3: Ship Your Return
- Ship to the address provided with your RAN
- Use a trackable shipping method
- Keep your tracking information for reference
- Customer is responsible for return shipping costs
Refund Process
Once we receive and inspect your return:
- Inspection typically takes 3-5 business days
- Approved returns will be refunded to original payment method
- Refunds typically appear within 5-10 business days
- Original shipping costs are non-refundable
Exchanges
We do not offer direct exchanges. To exchange an item:
- Return the original item following our return process
- Place a new order for the desired item
- Contact customer service if you need assistance
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item and packaging
- We will arrange for a replacement or full refund
- Return shipping costs will be covered for defective items
International Returns
For international returns:
- Customer is responsible for all return shipping costs
- Customer is responsible for any customs or import fees
- Please allow additional time for processing
Gift Returns
If you received an item as a gift:
- Contact us for special gift return instructions
- Refund will be issued as store credit
- Gift giver will not be notified of the return
Exceptions
Exceptions to our return policy may be made at our discretion for:
- Items damaged during shipping
- Incorrect items sent
- Quality issues not apparent at time of purchase
Contact Us
If you have questions about returns, please contact us:
Note: This return policy is subject to change. Please check this page for the most current information.