Shipping Availability
We currently ship only to addresses within the United States. International shipping is not available at this time.
Shipping Details
We ship ALL orders from our Virginia, USA office via USPS or UPS to destinations within the United States.
Processing Time
- Orders will ship within 4-6 weeks
- Tracking number will be emailed when we ship
Shipping Carriers
We use trusted carriers to deliver your orders:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
Shipping Origin
All orders are shipped from:
- Location: Virginia, USA
- Business Days: Monday through Friday
- Holidays: Orders placed on federal holidays will be processed the next business day
Order Tracking
Once your order ships, you will receive an email confirmation with:
- Your tracking number
- A link to track your package
- Estimated delivery date
Delivery Issues
Missing or Lost Packages
If your package shows as delivered but you haven't received it:
- Check with neighbors or building management
- Look for the package in secure locations around your property
- Contact the shipping carrier directly
- If still not located, contact our customer service within 48 hours
Damaged Items
If you receive a damaged item:
- Take photos of the damaged item and packaging
- Contact us within 48 hours of delivery
- Keep all original packaging materials
- We will arrange for a replacement or refund
Shipping Restrictions
Please note the following restrictions:
- United States only: We do not ship internationally at this time
- We cannot ship to P.O. Boxes for Express or Overnight delivery
- Some items may have shipping restrictions due to size or weight
- Hazardous materials cannot be shipped via air transport
Holiday Shipping
During peak holiday seasons:
- Order early to ensure delivery by your desired date
- Processing times may be extended by 1-2 business days
- Carrier delays may occur due to high volume
- Express and Overnight shipping recommended for time-sensitive orders
Returns & Exchanges
For information about returning or exchanging items, please see our Return Policy.
Contact Us
If you have questions about shipping, please contact us: